IT Service Management

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How we can help with your ITSM needs

Service Management Processes

Whether your organisation is looking to implement ITIL v3 processes or ITIL v4 practices, at Perisia Consulting, we help our clients by providing a holistic view by looking into elements such as culture, technology, information and people.

The modern IT service teams use organisational resources and follow repeatable procedures to deliver consistent, efficient service. In fact, leveraging practice or process is what distinguishes ITSM from IT.

Process Assessment

Our experts will utilise best practices and proven methodologies to analyse and review processes, identify areas for improvement and remove bottlenecks to improve the end-to-end workflow. 

Maturity Roadmap

Incorporating a range of maturity models and continuous improvement processes, our team can build a roadmap recognising organisation goals, capacity and internal capabilities that will increase maturity over time and deliver on short term value recognition. 

Define KPIs and Process Scores

Process metrics are important to demonstrate that a process is achieving its objectives in an effective and efficient way. Our consultants will work with your process owners to analyse and define KPIs and metrics, measuring compliance, quality, performance and value using score cards. 

ITSM Tooling

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Tooling strategy

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Tool Healthcheck

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ITSM Tool Selection

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Implementation, Upgrade and Integration

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Process Maturity in-line with ITIL

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Initial

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Repeatable

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Defined

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Managed

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Optimised

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Website Redesign

Deluxe Full Service Website Package

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Website Development

Website Design Package

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Other Packages 

SEO & Analytics Package

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Build A Subscriber Base

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Website Re-platform or Migration

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Build an Online Campaign

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