ITSM & Process Transformation

What is IT Service Management? ITSM (or IT Service Management) refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services and IT services refers to any IT related technology that a user uses, this...
3 pitfalls to avoid in any ITSM tool roll-out

3 pitfalls to avoid in any ITSM tool roll-out

3 pitfalls to avoid in any ITSM tool roll-out If you are just about to embark on an ITSM roll-out journey or in the process of upgrading or enhancing your system then this might be handy for you. There are a few things to consider which could make your project a...